Frequently Asked Questions

Do we ship worldwide?

Yes I do. Please see Shipping Info. The freight cost covers postage and handling but not international customs, taxes or duty fees. I am not able to organise this and customers are responsible for this in their own country if necessary.

How is the artwork sent?

All the artwork is mailed in protective mailing tubes manufactured to give the best possible protection for the artwork so that the artwork arrives in original condition. It is sent out through Australia Post or a Freight company depending on the destination.

Can I be sure my purchase is a limited edition?

Yes, all artwork pieces sold are numbered and signed by me and once the limited numbers are sold in that size they will not be sold again making it a collectable piece of artwork.

What print sizes do you offer?

I offer 4 sizes ranging from gift, small, medium, large to xlarge.

Do you offer framing?

Unfortunately no. Framing is very personal and escalates the cost of shipping dramatically. It is better for you to custom frame the artwork yourself in a personal style that best suits your home.

Do you have any advice for framing my artwork?

I strongly recommend having your beautiful image mounted, matted and framed by a professional framer to ensure the endurance and longevity of your artwork. If you purchase a standard frame from a shop I strongly recommend you invest in a framer to matt/mount the image with an acid free matt board. Matting is essential to keep the artwork away from the glass to allow the image to breathe, ensuring the longevity of your limited edition print. I also recommend you don’t handle your artwork until you are ready to frame it.

Do you offer any other sizes?

I am happy to print your favourite artwork in a custom size for you. Please contact me at [email protected] if you would like a quote.

Can I use your images?

No images are to be reproduced or copied in any format. It is a breach of copyright to reproduce the images without prior consent. If you would like to use any images please email [email protected] to discuss. If permission is given, all images must be credited by Serenah and linked to https://serenah.com.au

Where are you located?

Brisbane, Australia.

 

Processing...
Thank you! Your subscription has been confirmed. You'll hear from us soon.
Subscribe to our newsletter
ErrorHere